Individuals rely on online social networks for fun, communication, and networking. Businesses are also turning to social networks as a way to interact with consumers. If you're a business owner, and even if you are not, you want to hear what others are saying about you, and you need a way to quickly communicate with others. Many social network tools are available. This presentation will focus on one popular tool - Twitter. The presentation will explain what Twitter is, how to use Twitter, tools to manage Tweets, and provide examples of how businesses are using Twitter for customer service and interaction and also for crisis management.

Africa Hands, Information Matchmaker and Web Search Trainer, has a diverse background in education, information and research services including institutional research, database management, reference services, and survey research. Africa specializes in locating, organizing, and providing reliable data to help you make informed decisions. As a skilled researcher she uses specialized databases to find quality information, taking your search for information beyond the everyday search engine.

Africa is a member of the American Library Association, Special Library Association and the Association of Independent Information Professionals, and has graduate degrees in Library and Information Science and Psychology from San Jose State University and Golden Gate University, respectively.